1. What To Expect
We want every cleaning experience to be simple, stress-free, and predictable. Here's exactly what you can expect before, during, and after your appointment.
2. What's Included?
Every cleaning follows a detailed room-by-room checklist so you always know exactly what to expect. Here's what we'll take care of during your visit.
3. How Can I Prepare?
A few simple things can help us provide the best clean possible.
Please pick up clothing, toys, personal belongings, valuables, medications, firearms, cash, jewelry, and important documents before we arrive.
If you have pets, please secure them if needed to help keep everyone safe and comfortable during the cleaning.
Please set your thermostat to a comfortable temperature before we arrive. Homes that are excessively hot or cold (such as below 65°F or above 78°F) make it difficult for our team to work safely and efficiently.
Please make sure your water and electricity are working before we arrive so we can complete your cleaning as scheduled.
Make sure we have a way to access your home, and let us know before your appointment if anything has changed or if there are areas you'd like us to prioritize.
4. Our Policies
To help every appointment run smoothly, here are a few important policies to review before your cleaning.
Flat Rate vs Hourly Services
Our flat-rate services are designed for customers who want their entire home cleaned. Pricing is based on the size of your home, its condition, and the type of cleaning selected (such as a Routine Cleaning, Deep Cleaning, or Move-In/Move-Out Cleaning), not the amount of time it takes.
Our hourly services are based on the amount of time you purchase and are intended for priority areas only. Because they are time-based, we cannot guarantee that your entire home or even all requested priority areas will be completed within the scheduled timeframe. The amount completed depends on the condition of the home, the scope of work requested, and the time available.
We'll work through your priorities in the most efficient way possible, but if completing your entire home is the goal, we recommend booking one of our flat-rate cleaning services instead.
Scope of Service
Our pricing is based on the information provided at the time of booking. If the home's condition, size, or requested scope of work is significantly different than described, additional time and an updated price may be required. We'll always contact you for approval before performing additional work.
Arrival Windows
We arrive within your scheduled arrival window. While we always do our best to arrive as early as possible, traffic, weather, and previous appointments may affect our arrival time.
Payment & Card On File
A valid card is required to keep your appointment. Approximately 3 days before your scheduled cleaning, we may place an authorization hold to verify your payment method. This is not a charge and is typically released by your bank if applicable.
If your card fails to authorize, we'll notify you and ask you to update your payment method. If a valid payment method is not provided before your appointment, we reserve the right to cancel or reschedule your cleaning.
Cancellation & Rescheduling Fee
Appointments canceled or rescheduled 2 or more days before your appointment have no fee. Changes made 1 day before or the day of service may incur a fee of up to 50%. No-shows or homes we cannot access may also incur a fee of up to 50%.
Satisfaction Guarantee
If we missed something, please let us know within 72 hours of your cleaning. We'll gladly return to correct any missed items at no additional cost.
What We Won't Clean
For the safety of our team, we do not clean homes with active pest infestations, active mold, excessive pet or human waste, biohazard materials, or other unsafe working conditions. If these conditions are present when we arrive, we may be unable to complete the cleaning, and your appointment may be canceled or rescheduled.
Need More Details?
For complete terms and conditions, please review them here: https://wildwonderfulcleaning.com/terms-of-service
5. Frequently Asked Questions
Do I need to be home while you're cleaning?
You do not need to be home while we clean. However, we strongly recommend being present at the end of your appointment for a final walkthrough. This allows us to review the completed work together and address any concerns before our team leaves.
Do you bring cleaning supplies?
Yes. We bring our own professional cleaning supplies and equipment. If you'd like us to use a specific product, please let us know before your appointment and we'll do our best to accommodate your request.
What if I have pets?
We love pets! Please let us know if you have pets when booking your appointment. For everyone's safety and comfort, we recommend securing pets if needed during the cleaning.
Can I add services to my clean?
Absolutely! If you'd like to add services such as inside appliances, inside cabinets, interior windows, or other extras, please let us know before your appointment. Additional charges may apply depending on the service requested. We cannot guarantee same-day changes due to scheduling concerns.
How long will my cleaning take?
Every home is different. The amount of time depends on your home's size, condition, the type of cleaning selected, and any additional services requested. We'll always work as efficiently as possible while maintaining our quality standards.
What if I'm not satisfied or things were missed?
If we missed something, please let us know within 72 hours of your cleaning. We'll gladly return to correct any missed items covered under our Satisfaction Guarantee.
6. Need Help Before Your Appointment?
Have a question, need to make a change, or want to add a service? Our team is here to help. Don't hesitate to reach out we're happy to assist.